Terms of Service

These terms govern your use of Relay CRM ("Relay"). By creating an account or using the service, you agree to them. If you are using Relay on behalf of an organization, you confirm you are authorized to accept these terms for that organization.

1. Your account

• You must provide an accurate email address and keep your account details current.
• You are responsible for keeping your password confidential and for all activity that occurs under your account.
• Accounts are for individual people. Do not share a single login among multiple users — invite them as collaborators instead.
• Tell us promptly if you believe your account has been accessed without your permission.

2. Acceptable use

You agree not to use Relay to:

• Send unsolicited bulk email, spam, or any message that violates anti-spam or telemarketing laws.
• Upload, store, or process data you do not have the right to collect or use, including personal information gathered without a lawful basis.
• Harass, defraud, impersonate, or harm another person or organization.
• Attempt to access another user's records, probe or breach security controls, or interfere with the operation of the service.
• Reverse engineer, resell, or redistribute the service without our written permission.
• Upload malicious code or use the service to distribute it.

We may suspend or terminate accounts that violate these rules, in serious cases without prior notice.

3. Your data and ownership

You own the contacts, companies, notes, tasks, correspondence records, and other content you add to Relay. We claim no ownership over it. You grant us only the limited permission needed to store, process, display, and back up that content so we can operate the service for you.

You are responsible for ensuring you have the right to store information about the people in your contact list and for handling their data in line with applicable privacy laws.

4. Sharing and collaboration

When you grant another user view or edit access to your records, you are responsible for that decision and for what they do with the access. Editors can create and change records in your workspace. You may revoke access at any time from Settings.

5. Connected accounts and third-party services

Optional integrations, including Gmail, are governed by the terms of the provider in question as well as these terms. You are responsible for complying with those providers' policies when you connect an account. We are not responsible for the availability or behavior of third-party services, and they may change or discontinue their access at any time.

6. AI-generated content

Relay's assistant and email drafting features produce suggestions, not verified facts. Output may be inaccurate or incomplete. Always review drafts and summaries before sending or relying on them. You remain responsible for any message you send from Relay.

7. Service availability

We work to keep Relay available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, modify features, or discontinue parts of the service. Where a change materially reduces functionality you rely on, we will make reasonable efforts to notify you in advance.

8. Fees

If a paid plan applies to your account, the fees, billing period, and renewal terms presented at the time of purchase form part of these terms. Unless stated otherwise, fees are non-refundable for periods already elapsed.

9. Cancellation and termination

You may stop using Relay and request deletion of your account at any time. We may suspend or terminate access if you breach these terms or if required by law. On termination, your workspace data is deleted as described in the Privacy Policy. Export anything you want to keep before you close your account.

10. Disclaimers

The service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free or that any data will always be preserved.

11. Limitation of liability

To the maximum extent permitted by law, Relay and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total liability arising out of or relating to the service will not exceed the greater of the amount you paid for the service in the twelve months before the claim, or one hundred US dollars.

12. Indemnity

You agree to indemnify and hold harmless Relay and its operators against claims, damages, and expenses arising from your content, your use of the service, or your breach of these terms.

13. Changes to these terms

We may update these terms from time to time. The "Last updated" date above reflects the most recent version. Continuing to use Relay after a change takes effect means you accept the revised terms.

14. Contact

Questions about these terms can be sent to support@relay-crm.app.